Terms of Service
Effective Date: September 01, 2024
These Terms of Service (“Terms”) govern your use of the website and services provided by SELVA OÜ, operating under the business name SELVA!. By purchasing our services or using our website, you agree to these Terms. Please read them carefully.
1. General Information
Business Name: SELVA!
Legal Entity: SELVA OÜ
Address: Sepapaja TN 6, 15551 Tallinn, Estonia
Selva.ee provides productized growth marketing services designed to support businesses in their marketing efforts. Our services are sold as subscription-based packages, with no long-term contracts or minimum commitments.
2. Services Offered
SELVA! offers a range of growth marketing services, which may include but are not limited to:
- Paid advertising management
- Lead generation strategies
- Landing page optimization
- UI/UX research
- Content marketing strategies
- Social media management
Each service package is tailored to the client’s specific needs. Details regarding the services offered, along with pricing, are available on our website.
3. Payment Terms
Payments for SELVA! services are processed securely through Stripe and are charged on a recurring basis depending on the subscription plan selected. Payment is required upfront at the beginning of the subscription period.
There are no hidden fees associated with our services. You will be charged only the amount displayed during the checkout process.
4. Satisfaction Guarantee
At SELVA!, we believe in the quality of our services. Therefore, we offer a Satisfaction Guarantee:
- Don’t love us? Get a full refund. If you are not satisfied with our services within the first 14 days, you can request a full refund. Please contact us within this time period to initiate the refund process.
5. Refund Policy
We offer a 14-Day Refund Policy for all new customers:
- You may request a full refund within 14 days of your initial purchase if you are not satisfied with our services.
- Refunds will be processed within 5-10 business days after approval.
- To request a refund, please contact us at [email address] with your account details and the reason for the request.
No refunds will be issued after the 14-day period unless otherwise agreed upon in writing.
6. No Minimum Commitment
Our services are offered with no minimum commitment. You can subscribe and unsubscribe at any time without being locked into a long-term contract. This flexibility ensures that you remain in control of your subscription based on your needs and satisfaction.
7. Pause and Cancellation Policy
You can pause or cancel your subscription at any time by contacting us at hi@selva.ee. If you choose to pause or cancel, the following conditions apply:
- Pause: You may pause your subscription temporarily, and no charges will be applied during the paused period.
- Cancellation: Upon cancellation, no further charges will be applied, and you will continue to have access to services until the end of your current billing cycle.
8. Communication
At SELVA!, we prioritize pro communication. Our team of experts will work closely with you throughout the service period to ensure clarity, effectiveness, and responsiveness. Communication will primarily take place via email, project management tools, and scheduled meetings using Cal.com for booking.
9. Experienced Experts
All services provided by SELVA! are handled by a team of experienced marketing professionals. We are committed to delivering high-quality services that align with your business goals.
10. Intellectual Property
All content, including but not limited to text, images, designs, and graphics provided by SELVA!, is the intellectual property of SELVA OÜ. You are not permitted to copy, distribute, or reproduce any part of our content or materials without our prior written consent.
11. Limitation of Liability
While we strive to provide excellent service, SELVA! is not liable for:
- Any indirect, incidental, or consequential damages arising from the use or inability to use our services.
- Any loss of data or profits arising out of any technical, operational, or other failures beyond our reasonable control.
The total liability of SELVA OÜ for any claims arising out of the use of our services is limited to the amount you have paid for our services.
12. Changes to the Terms of Service
SELVA! reserves the right to update or modify these Terms at any time without prior notice. When changes are made, the “Effective Date” at the top of this page will be updated. We recommend reviewing these Terms periodically to stay informed of any changes.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Estonia, without regard to its conflict of law provisions.
14. Contact Us
If you have any questions or concerns regarding these Terms or the services provided by Selva.ee, please contact us at:
SELVA OÜ
Sepapaja TN 6, 15551 Tallinn, Estonia
Email: hi@selva.ee